We are a commune of inquiring, skeptical, politically centrist, capitalist, anglophile, traditionalist New England Yankee humans, humanoids, and animals with many interests beyond and above politics. Each of us has had a high-school education (or GED), but all had ADD so didn't pay attention very well, especially the dogs. Each one of us does "try my best to be just like I am," and none of us enjoys working for others, including for Maggie, from whom we receive neither a nickel nor a dime. Freedom from nags, cranks, government, do-gooders, control-freaks and idiots is all that we ask for.
If you think Delta is a mess, try partially-government-owned Alitalia...from Wiki:
On 3 May 2013, in a sting codenamed "Operation Clean Holds", police made 49 arrests at Rome's Fiumicino airport, with another 37 in major Italian airports including Bari, Bologna, Milan Linate, Naples, Palermo and Verona. All were Alitalia employees caught on camera and most were charged with aggravated theft and damage. Hidden camera footage has been released showing employees rifling through, stealing from, and intentionally damaging passenger's baggage belonging to various carriers.
We'll fly them anyway. Travel is always an interesting challenge.
The worst airline I've ever flown was United. Now that it merged with Continental, I still have all my Continental miles, meaning I am sort've locked into my nemesis for at least a little while longer.
United remains truly awful. I've flown them 3 times this year and each flight had issues on both sides of all 3 round trips. Delays due to weather were a small part of the problem, but became a big part when their baggage policy caused delays due to overhead bins being filled, meaning baggage handlers had to take bags, normally in overheads, below into the hold.
I wrote them a letter, explaining that their policy is flawed. If they want people to carry on, then either:
A) enforce the bag size and # of bags OR
B) let people check 1 bag, up to 50 pounds, for free
A would still cause delays, but save them the issues seen with people bringing huge bags to try and stuff into overheads, along with 3 extra small bags to stuff under seats.
B would eliminate the problem altogether. Doesn't it make sense to choose the airline that charges $370 for a ticket with the free bag versus the $350 airline that's going to charge you $25 a bag? Make the fees as upfront and honest as you can! Speed the process!
I received a letter back from United. They informed me option A was likely to be enforced now (indeed it was on my last flight), which they hoped would help. It didn't. There were still delays, because as I pointed out, when the rules let you do something, people will try to stretch the rules, and this will cause delays.
At least United doesn't steal. Sort've. My wife's bags were all opened. We realized this after the fact when things had shifted from one pocket to another and the zippers weren't in their customary closing place (we always zip to the bottom left). Nothing was gone. It's just mind-boggling that someone went through your stuff.
Yeah, I hate United. Add all this to the fact they cancelled 100,000 miles of mine without informing me and they are just a bunch of winners in my book.
The worst I ever endured was a Continental cattle-car. Because I had the nerve to complain that the fat guy in the seat next to me literally filled up half my seat (he had the armrest up before I got on board) and had stuffed his belongings under the foot area in front of my seat.
Guess who they asked to get off the plane? Yep, me.
Thank goodness for all the fellow passengers around me who spoke up on my behalf! It turns out that he had stuffed some of his belongings in their areas as well.
I was told that I should have checked my carry-on bag if there wasn't room for it. It was a laptop which was NOT going to be checked and it was the only thing that I was carrying on. This fat guy had several bags and they didn't say a word to him.
They finally did let me stay on board; but, they lost a "loyal" customer with that nonsense. I told my boss that I don't care how much the company might save - never book me on their flights again. Luckily my boss agreed.