Customer Service: A Practical Approach.
We get paid for a thing, a service, or a thing plus a service. Most jobs entail some degree of customer service, whether the customer is a client, a buyer in a shop, or a boss. Yes, a boss is a customer, pays you for your service to him or her. This simple textbook might open your eyes to seemingly-obvious things you have been doing wrong to interfere with good business and good business relationships.
It's a lesson in humility. As I said last time, this course is about things many of us think we're too smart to need to learn.
Recap of prior postings in this course this semester:
Life Basics 101, Book #1. Are you really too hip to read this book?